We would like to provide you the best shopping experience, so we created Help Center. CarPal loves to assist and help you with your concerns, all you need is here.
You can place an order even without creating an account, but we recommend for you to create an account for easier transaction in the future regarding warranty service.
In order to make sure your items can be delivered on time and correctly, we only accept each order to be shipped to one address. If you have to send the products to different people, please process an order for each person.
We are sorry to hear about it, but if this situation happens, please check your email account for order confirmation, or you can contact our customer service (firstname.lastname@example.org) for further assistance.
Yes. You will be getting an e-mail for order confirmation, payment confirmation, and shipping confirmation.
We would like to protect your private and personal information, and as much as we wanted to assist you with placing your order, our customer service cannot process the order for you. This is to avoid any conflicts and disclosure of your personal information.
We accept different kinds of payment to provide you the best shopping experience.
Payment can be made through:
Yes. We do accept all major credit cards for payment.
We are glad that you wanted to place an order, but we suggest for you to use your own credit card for purchasing online to avoid possible future payment issues. If you do not have your own credit card at the moment, we do have other payment options that are easy to use for you to process your order.
Unfortunately, the Cash-on-delivery service is currently not available. Please expect that we are working our best for this option to be available in the future.
We are sorry to say that you can only use one credit card on each transaction. If it won’t be possible for you to complete the process by using one credit card, please check the other payment options available for you to use.
Please be advised that if you chose to pay using credit card, the whole payment needs to be processed with the same credit card. On the other hand, if you decided to pay it in cash, please pay the order in full cash over-the-counter through bank or payment centers.
In order to minimize your cost, we will charge the shipping fee by order. So we recommend you to purchase more than one piece when you order, so you only need to pay the shipping fee once.
In case of overcharging, please see your order copy for breakdown of charges. If you still needed further assistance, please contact our customer service at email@example.com.
Yes. We will notify you through e-mail once your payment was confirmed and received.
Please be advised that the shipping time frame will depend on the local courier that will deliver your product.
Yes. Our local courier ships on Saturdays but not Sundays. They also ship on selected holidays.
If you’re always not at home, you can leave a copy of your pictured ID, together with an Authorization letter, to someone with you at home. LBC will be able to leave the package to the authorized person.
In case nobody is at home, please check the package through the Tracking Order page of LBC, and it will provide you the information about the status of your package.
(*Note: We will e-mail you your order tracking number that you can use for tracking your order.)
We deliver to almost all parts of the country. But please take note that some remote areas cannot be reached by our local couriers. Please visit LBC to check the area where you wanted to deliver the package.
We are sorry, but we can only ship locally in the Philippines at the moment.
Please kindly keep all the original boxes and accessories of the product. Download and fill-up the Return Form, and send the form to our customer service at firstname.lastname@example.org. Further assistance and information will be given to you through e-mail.
We are confident that all products were tested and passed the quality control before sending it to our customers. If this situation happens, please fill up the Return Form, and send it to our customer service at email@example.com. Further assistance and information will be given to you through e-mail.
Yes. An SMS text will be sent to you when delivering the product and once the product was received.
Please visit the Tracking Order Page of LBC to know the status of the delivery of your package.
We are confident that all products perform at their best, but if you decided to return it to us, please see the following requirements:
We will process your refund as soon as our quality assurance team inspected, and confirmed that the product you returned is qualified for the refund. It usually takes a week for the quality check, though generally less. When the returned product passed the quality check, it takes 3 business days for CarPal to refund your payment to your payment service provider (for example your credit card service provider). But please be advised, that the period of time your payment service provider needs to refund you your money already depends with your payment service provider. If after 30 business days and you still didn’t received your refund, please contact us by messaging us through our Facebook messenger, or email us at firstname.lastname@example.org.
3. Is it possible for me to exchange a product?
We are sorry, but we can’t assist you with changing product once you completely processed your order. This is because our product team processes your product once the order was placed. You can file for a return and refund if you wish to exchange product, then just place a new order.
4. What should I do if something is wrong with the product like damaged or defective when it was delivered, or isn't what I ordered?
We apologize if this incident happens, but please do not remove any stickers or take out the product from its original packaging. Please also let us know about it through our email email@example.com, so we can assist you.
5. How to have a successful return?
The product must be returned within 10 days from the shipping date printed on the delivery receipt. The products should not be damaged in any cause or removed from the original plastic bag and box. All accessories and stickers must also be inside and included in the box when you shipped it back to us. Please kindly preserve the box, for it not to have any damage. We strongly advise you to send it back with the bubble bag.
When the quality team assured that the product has a manufacturing defect, we will fully refund you the product amount. But on the other hand, if the product was damaged in other reason and not a manufacturing defect, we will return the original product you purchased to you.
We do not refund products:
6. Are you going to refund my shipping / delivery costs if I returned my order?
We will only refund the full product amount, but not the shipping or delivery cost.
7. What if my questions were not answered here or I need further assistance?
Any further concerns or questions? Please reach us through our email address
firstname.lastname@example.org, or message us in our Facebook messenger.